The IT Service Management Forum


IT is Forever!
Start looking forward to the IT happening of the year – the 2017 itSMF conference!

Once again we'll be rocking the Clarion Hotel at Gardermoen – this time with a "Secret Agent" theme and loads of exciting presentations made by YOU! The dates for the 2017 conference are now in place and we can't wait to see you all again on 6 - 8 March.

If you have a presentation just bursting to get out, preferably with practical examples about how you succeeded (or even how and why things went wrong), then send us a short summary. 

Whatever your story, we want to hear it! We're mainly on the lookout for talks that highlight practical applications of technologies (feel free to bring any demos!), the use of portals or interactive tools, examples of reports and measurements, simple process overviews, the value of an ITSM process to business, etc. 
The 2017 conference continues to be the most important forum for technologists excited about processes, skills and technology. In contrast to previous years, the 2017 conference will focus more on the practical aspects of work currently being carried out in Norwegian organisations. Our aim is that the conference will provide guidelines and tips on how to succeed with Service Management. We're also looking for mainly Norwegian presentations that are relevant to professionals working in Norwegian IT departments. 
"IT is Forever" will have three or four tracks, depending on the number of presentations you submit.
1)    Service Management for beginners; getting started with process frameworks and tools.
2)    Service management outside IT; applying Service Management outside the IT environment.
3)    Latest news and trends; what's new in ITSM processes and technology
4)    Service Integration and Management (SIAM): practical examples of your good (and not so good) experiences with outsourcing suppliers
The deadline for submitting your summaries is 20 September 2016. We're mainly looking for presentations from a client perspective. If you're a supplier and want to present your project, why not get your client on board and encourage him to get involved, and even make the presentation?  

If you want to make a presentation at Scandinavia's biggest IT Service Management conference, send an e-mail to and include the following information: 
•    A biography of the speaker
•    The speaker’s contact information (address/e-mail/telephone no.)
•    The title of the presentation
•    The technical level of the presentation (basic or advanced knowledge of ITIL required) 
•    A 50-100 word summary of the presentation. Presentations may be scheduled for up to 40 minutes, including Q&A.  

Suggestions must reach us by 20 September 2016. The committee reserves the right to select suggestions considered most suitable within the framework of an integrated conference programme.

If you have any questions, contact: Silje Endsjø, tel. (+47) 919 01 087 
Read more about our conferences and itSMF Norway at 

Send us your suggestions for presentations or speakers!
Help us find the best speakers! If you have attended an excellent presentation which you would like to see in the programme, send us an e-mail!

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