Service Strategy workshop

Stuart Rance, Hewlett Packard
(Language: English)

Configuration Management –  a practical approach

Philipp Koch, Globicon A/S
(Language: English)

Lean IT- Innføring til Lean metodikk, verktøy og  hvordan bygge forbedringskultur gjennom praktisk arbeid

Torstein Salen, Steria

FULLBOOKET

What Makes a World Class Team?

Simon Harwood
(Language: English)

Airport Simulation

Marius Lien, Syscom AS
(Language: Norwegian)

Establishing a Service Catalogue  
A practical approach and case study
 
Colin Rudd, Chairman,
itSMF UK
(Language: English)

Hvordan jobbe med Informasjonssikkerhet ihht. ISO 27001?

Signe-Marie H. Bjerke, Det Norske Veritas
(Language: Norwegian)

Improving ITIL with Kepner-Tregoe - an interactive Demonstration

Thomas Fejfer and Stefan Brahmer,
CFN People A/S and Kepner-Tregoe EMEA
(Language: English)

Hvordan få ITSM inn i IT-utdanningen (SIG)

Per Ulrik Arntzen, Høgskolen i Nesna
(Language: Norwegian)

Airport Simulation fortsetter