Program(engelsk)

Service Strategy workshop

Stuart Rance, Hewlett Packard
(Language: English)

Configuration Management –  a practical approach

Philipp Koch, Globicon A/S
(Language: English)

Lean IT –Transforming to a Lean Culture, Lessons Learned

Mike Orzen,
Mike Orzen & Associates, Inc
(Language: English)

What Makes a World Class Team?

Simon Harwood
(Language: English)

Grab@Pizza...
Aligning your ITSM organization to the Business using ITIL

Jan Schilt, GamingWorks BV
(Language: English)

Airport Simulation

Marius Lien, Syscom AS
(Language: Norwegian)

Establishing a Service Catalogue  
A practical approach and case study
 
Colin Rudd, Chairman,
itSMF UK
(Language: English)

Working with information security in compliance with ISO 27001

Signe-Marie H. Bjerke, Det Norske Veritas
(Language: Norwegian)

Improving ITIL with Kepner-Tregoe - an interactive Demonstration

Thomas Fejfer and Stefan Brahmer,
CFN People A/S and Kepner-Tregoe EMEA
(Language: English)

How to include ITSM in IT education

Per Ulrik Arntzen, Høgskolen i Nesna
(Language: Norwegian)

Grab@Pizza...
and learn actively what ITIL 2011 means!
Continues

Airport Simulation continues

Velkommen til konferansen!
Styreleder Elin Sande Herlovsen og konferanseansvarlig Karl-Henning Rørstad, itSMF Norway (Language: Norwegian)

New management opportunities using new technology
Anita Krohn Traaseth, Man. Dir., HP (Language: Norwegian)

Customer-focused services...
Janne Carlzon, former CEO at SAS (Language: Swedish)

Bursting borders, reach your goals.
About motivation and leadership in the workplace

Kjell Tore Solvang, Top Winning trainer and coach of all time in summer sports in Norway

(Language: Norwegian) 

Cloud Computing and IT Service Management – A marriage Made in Heaven?

Marcel Foederer, ITpreneurs
(Language: English)

Personalities, Relationships and Communication

Colin Rudd,Chairman itSMF UK
(Language: English)

Lessons from configuration management - reaping the benefits!

John Magnus Thoresen and Christian Løw, Steria
(Language: Norwegian

How to become 25% more efficient in 5 years?

Karl Henning Rørstad and Ole-Vidar Christensen, Norwegian Tax Administration
(Language: Norwegian)

TBD

Bursting borders, reach your goals.
About motivation and leadership in the workplace

Continues

BYOD meets ITIL and vice versa

Jørn Erik Hornseth and Marius Lien, Syscom AS
(Language: Norwegian)

No one Asked the Horse, the Unpredictability of People in Process

Martin Neville, Audit Commission
(Language: English)

Problem solving – a practical case

Thomas Fejfer, CFN People
(Language: English)

Ruthless fact-based management at process level

Tom Solheim and Magnus Mølsæter, Tomaco
(Language: Norwegian)
 

TBD
 

Creating winning teams: Turning worst practices into best practices

Paul Wilkinson, GamingWorks
(Language: English)

SPOC and social media

Terje Vullum and Christian Bøhn, Trondheim municipality
(Language: Norwegian)

Love is the killer app

Heidi Høiskar, Norwegian Highways Authority
(Language: Norwegian)

Implementing the Mysterious Service Design Package (SDP)

Andy Birds, Co-Operative Bank
(Language: English)

A loads of balls – CSI in practice

Simon Harwood
(Language: English)

TBD

 

Digitisation of the Health Sector - what gains can we expect?

Steinar Marthinsen, Helse SørØst
(Language: Norwegian)

Panel debate: Digitisation of the public sector - can we bring it off?
Panel chair: Hilde Hummelvoll
Panelists:
Svein Kristensen, Director General, Norwegian Tax Administration
Magne Jørgensen, Professor at the Simula Research Laboratory
Anita Krohn Traaseth, Managing Director, HP Norge
Per Morten Hoff, General Secretary, IKT Norge
Hans Christian Holte, Director General, DIFI 

(Language: Norwegian)

Annual general meeting of itSMF Norway in Transit 3 (Open to all, in Norwegian)

Stephen Mann, Forrester
(Language: English)

What can a chef from Vega teach us about service and service management?

Jon Aga, Chef, Vega
(Language: Norwegian)

Process improvement - from theory to practice

Gunnar Coll, Computas
(Language: Norwegian)

From 0 to 100 in 9 months – the rapid introduction of 6 ITIL processes

Reidar Bjurstrøm and Andreas Simonsen Buskerud County Council and Deloitte 
(Language: Norwegian)

Integration of service management in projects

Tone Myhre, Statoil ASA
(Language: Norwegian)

Availability for an IT service

Stuart Rance, Hewlett Packard
(Language: English)

TBD

What can ITIL learn from cross-country skiing - and vice versa?

Kristin Størmer Steira, cross-country skier and Olympic gold medalist
(Language: Norwegian)

LEAN as an approach to achieving success with ITIL

Svanhild Kverme, Karabin
(Language: Norwegian)

Reaping the rewards of service orientation

Bjørn Embretsen and Stig Ellingsen NSB and Prosesshuset
(Language: Norwegian)

“Black Tuesday” - Capacity Management - project of the year UK 2011

Ian MacDonald, Co-operative Group
(Language: English)

Continuity management and acceptable risk

Morten Øveren and Jan Eirik Olsen, DNB and Accenture
(Language: Norwegian)

TBD

What can ITIL learn from Asset Management in the energy industry?Hva kan ITIL lære av Asset Management i kraftbransjen?

Rune Bjerke, Statnett
(Language: Norwegian)

Essential Management Tools which IT Managers should consider

Tom Gilb, Gilb.com
(Language: Norwegian)

Strategy by means of portfolio management and production settings

Geir Graff and Ole Kristian Tangen, Asker municipality
(Language: Norwegian)

Aligning Service Design Process with other Industry Processes

Steve Straker, Fujitsu/SD SIG
(Language: English)

Stripped of my clothes and thoughts – in front of strangers

Anne Marie Dalen Øverhaug, Helse Sør-Øst RHF
(Language: Norwegian)

TBD

Next year's conference
Karl-Henning Rørstad, itSMF

Helge Skrivervik (Language: Norwegian)

(Language: Norwegian)