Thorsten Manthey, ITIL Expert & Change Champion

Thorsten Manthey is passionate about IT Service Management, cultural and organizational change and process Governance. Thorsten has worked across multiple industries including health care, pharmaceutical, oil and gas, financial services, insurance and telecommunications in North America, Europe and Scandinavia.
Thorsten holds a Master’s degree in Computer Science and Engineering from Chalmers University of Technology and a Bachelor degree in Mechanical Engineering. He is also ITIL V3 Expert and ITIL V2 master certified, he is a Certified Change Management Professional (CCMP) and awarded the Distinguished Professional in Service Management (DPSM) priSM(R) level. Thorsten speaks English, German and Swedish.

Thorsten’s ITSM consulting experience and his current position at a major health care company gives him extensive hands-on expertise implementing change management programs, technology projects and process governance. Thorsten is an international speaker and presenter.
Thorsten is actively involved in itSMF and was a founding board member of the itSMF chapter in Calgary, Canada.