About the conference

A large proportion of private and public sector organisations are now employing IT Service Management and ITIL as the foundation of their service provision. Since 2003, the IT Service Management Forum (itSMF) in Norway has organised conferences on an annual basis with ever-increasing attendance figures. The conference is the largest IT Management forum in Scandinavia, and enjoys widespread recognition and interest from around the world.

Interest in this field continues to grow, and product enhancements have recently been released onto the market. ITIL embraces the entire IT services life-cycle, from strategic decision-making to development, production implementation, operations and decommissioning. There is better focus on the link between business and IT than in the past. This means that the conference will offer something of value to both business AND IT professionals.

In 2015 we expect almost 650 participants to attend the conference being held from 3 to 5 March at the Thon Hotel Oslo Airport.
The conference is targeted at:
•    IT directors, managers and decision-makers at all levels.
•    Professionals working for service-oriented businesses, especially in the field of IT.
•    Anyone working, or who has an interest, in the fields of IT Service Management and ITIL.
•    Anyone with specific roles in the field of ITIL-based processes.

As in previous years, the conference will include plenum presentations, parallel sessions and workshops aimed at:
•    those of you just getting started with ITIL and IT Service Management
•    those of you looking to learn from the practical experience of others
•    those of you seeking a greater understanding, professional refreshers and inspiration
•    top management and IT services managers

When:  Wednesday 4 and Thursday 5 March 2015. Pre-Conference on 3 March 2015
Where: Thon Hotel Oslo Airport, Balder allé 2, 2060 Gardermoen

By car
•    From Oslo: Drive north along the E6 motorway. Take the first exit after the exit to Oslo Airport Gardermoen. Follow the signs to 'Gardermoen Næringspark' / 'Jessheim nord'. Turn right at the first roundabout, continue straight on at the second, and turn left at the third.
•    From Hamar: Take the exit signed to 'Gardermoen Næringspark' / 'Jessheim nord'. Turn right at the first roundabout and left at the second.

Parking
There are large car parks very close to the hotel. You can park here at reasonable rates for up to three weeks in connection with your journey to and from the hotel or the airport.
•    NOK 12 per hour
•    NOK 66 per day
•    NOK 220 per week (max. 3 weeks)

By plane or Airport Express Train
From the terminal at Oslo Airport Gardermoen you can take the shuttle bus from just outside the arrivals hall (lower level). Get off the bus at the "Thon Hotel Oslo Airport" stop, which is just outside the hotel main entrance. The shuttle bus fares are listed below. 

By train
You can leave the train at various stops linked to Oslo Airport Gardermoen. You can take the shuttle bus from just outside the arrivals hall (lower level). Get off the bus at the "Thon Hotel Oslo Airport" stop, which is just outside the hotel main entrance. The shuttle bus fare is given below. 

By Airport Express bus
Airport Express buses stop at Oslo Airport Gardermoen, and you can then take the shuttle bus from just outside the arrivals hall (lower level). Get off the bus at the "Thon Hotel Oslo Airport" stop, which is just outside the hotel main entrance. The shuttle bus fare is given below.

By bus
The TIMEbussen Express Bus from Kongsvinger stops at the Gardermoen Business Centre, which is only about 40 metres from the hotel.

Arrivals and shuttle bus fares
You can take the shuttle bus from just outside the arrivals hall at Oslo Airport Gardermoen (lower level). Get off the bus at the "Thon Hotel Oslo Airport" stop, which is just outside the hotel main entrance. The bus departs every 15 minutes during the mornings and afternoons, and every 30 minutes in the middle of the day and in the evenings. The shuttle bus costs NOK 70 each way.

By taxi
You can also take a taxi. In the daytime the taxi fare is about NOK 285. The Øvre Romerike Taxi company offers a fixed fare of NOK 285 for up to 4 passengers to and from the hotel, and NOK 385 for 5 to 16 passengers. Remember to book a taxi from Øvre Romerike Taxi at the arrivals service desk, or hail one at the taxi rank.

The Conference Dinner with award presentations and entertainment is on 4 March at 19.45.

Dress code: Smar

If you have to cancel or can notify us that you are unable to attend by Tuesday 3 February 2015, your registration fee will be refunded, with a deduction of NOK 1,000. No refunds will be made for cancellations after this date. Participants who are unable to attend may send a substitute from the same company. Your fee will not be refunded if you or your substitute fail to attend. Only written cancellations will be regarded as valid.