Stephen Mann

Stephen Mann is an independent IT and IT service management (ITSM) content marketing creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. In his career, he's held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester, and the UK Post Office), ITSM consultancy, IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and most recently product marketing for ServiceNow.