Nelli Serifovski, Senior Process Manager, NNIT A/S

Nelli has more than 10 years of experience from working with different IT Service Management processes. Her career as an ITSM professional and her huge interest in ITIL best practises started in 2003 when she was given the responsibility of preparing Service Level Agreements and Service Catalogues for a major client at NNIT. 

In 2010 Nelli joined the newly established Service Management Office – a centralized function with the responsibility of implementing and developing service management processes across the company. Appointed as Process Owner for Service Portfolio and Catalogue Management processes, she participated in one of the largest Service Portfolio implementation projects in Denmark. 

Currently, Nelli is involved in the implementation of Service Request Catalogues across NNIT customers – including the introduction of a new Service Request Management process.

Følg Nelli Serifovski på LinkedIn