The role of inner and pro-social motivation in effective organisational performance
Anders Dysvik, Professor, Department of Leadership and Organizational Behaviour

Coffee/tea, cakes and an opportunity to visit the exhibition. The Barista Café ITIL is open

Experience in the use of simulation during skills development
Thomas Furulund Erstad, Director of ICT Services, Sykehuspartner
(Language: Norwegian)
Basic

What you don't see, might destroy you! Configuration Management as an enabler​
Carlos Casanova, K2 Solutions Group Inc.
(Language: English)
Intermediate

Establishing a comprehensive ITIL process governance framework
Thorsten Mathey, WellPoint US
(Language: English)

Introducing an ICT management model – what worked well, and what worked less well?
Svein Arild Karlsen Ivarrud, Norwegian Labour Inspection Authority
(Language: Norwegian)
Intermediate

A journey with IT?
Judith Gloppen, Oslo Airport Express Train
(Language: Norwegian)
Basic

Things still take time – thoughts on hurry and deadlines
Per Hembre Kotte
(Language: Norwegian)
Basic

DevOps – Shattering the Barriers
Kaimar Karu, Managing Partner, Mindbridge
(Language: English)
Basic

Delivering effective Vendor Management using  COBIT 5
Robert Stroud, Vice President Strategy & Innovation, CA Technologies
(Language: English)
Intermediate

Talking to Parliament
Bjørn Brobakk, Senior Adviser at the Norwegian Parliament and Per Ivar Lillebråten, Chief Consultant, Ciber Norge AS
(Language: Norwegian)
Basic

Show me the benefits – make me smart!
Bernt Reitan Jenssen, Ruter
(Language: Norwegian)
Basic

Lunch in the restaurant. An opportunity to visit the exhibition.
The Barista Café ITIL is open

Competition prize-giving in the exhibition area

Team development and communication 
Camilla Henning, Organisational psychologist, Lykkes
(Language: Norwegian)
Intermediate

ITSM Congress
Discussion panel:
Paul Wilkinson 
Colin Rudd
Robert Stroud
Carlos Casavona
(Language: English)
Advanced

Reaping the benefits – from an governance and management perspective
Knut Hellwege, Assistant Chief Municipal Executive/Head of HR, Åmot Municipality
(Language: Norwegian)
Intermediate

Proactive 24-hour monitoring at Sykehuspartner
Kjetil Skinlo, Unit Manager, Monitoring and appraisal, Sykehuspartner and Jan Erik Olsen, Senior Principal, Accenture
(Language: Norwegian)
Intermediate

IT on track – Sporveien's IT strategy
Ole Birger Hestvik, IT Operations Manager, Sporveien Oslo AS
(Language: Norwegian)
Basic

Next year's conference
Anne Kristine Ness, itSMF Norge
(Language: Norwegian)

Service med kunden i fokus (Customer-focused service)
Morten Brant
(Language: Norwegian)

Concluding remarks