Registration

Morning coffee in the exhibition area. The Barista Café ITIL is open

Welcome to the conference! 
Board Chair Signe Marie Hernes Bjerke, itSMF Norge
(Language: Norwegian)

The Phoenix Project: Lessons Learned In Helping Our Businesses Win 
Gene Kim
(Language: English)

The gap between what we know and what we do
Henrik Aase 
(Language: Norwegian)

Lunch in the restaurant. An opportunity to visit the exhibition. The Barista Café ITIL is open.

The power of thought
Kristin Nash, Coach
(Language: Norwegian) 

Common sense business relationship management
Andrea Kis
(Language: English)

Process management – a pre-condition for ITIL success
Jon Iden, Associate Professor, Norwegian School of Economics and Business Administration
(Language: Norwegian)

Norway's best user support..probably
Dag Hammershaug, Head of Dept., BNIKT, Norwegian Public Roads Administration
(Language: English)
Basic

eHealth – the need for a Norwegian strategy
Christine Bergland, Divisional Director, eHealth and IT, The Norwegian Directorate of Health (Language: Norwegian)
Intermediate

ITIL and the people
Erik Bartholdy, KMD
(Language: Norwegian)

Business partner relationships
Navy 311
Susan Reizinger, US Navy
(Language: English)

Process Management or process nightmare?– BKK's experience
Koen Fosse Matthys, BKK Fiber AS
(Language: Norwegian)
Intermediate

The road to Configuration Management suddenly turned
Tobias Nyberg, Svenske Handelsbanken 
(Language: Swedish) 
Basic

Sykehuspartner and Health Trusts – a beneficial partnership in ICT modernisation at the Helse Sør-Øst health trust
Ingvild B. Kalleberg, Director of ICT Services, Sykehuspartner
(Language: Norwegian)
Intermediate

Simple and practical models for managing stakeholders
Petter Bakken, Consultant, Habberstad
(Language: Norwegian)

Business partner relationships
Service economy for dummies 
Mads Myrvoll, Steria
(Language: Norwegian)
Advanced
Mads Myrvoll, Steria
(Language: Norwegian)
Advanced

DevOps and ITSM Patterns Distilled
Gene Kim
(Language: English)

The Kitchen Nightmare
Rae Ann Bruno, Business Solution Training Inc.   
(Language: English)
Basic

Change Management – leadership during change.
How to lead an IT service department in a tough
climate of costs reduction and downsizing
Hans-Petter Aaneby, CIO, SAS
(Language: Norwegian)
Basic

Coffee/tea, cakes and an opportunity to visit the exhibition in the Multiarena. The Barista Café ITIL is open

Security culture – have we misunderstood? 
Joakim Barane
(Language: Norwegian)

Information security in a digital society.
What is more important – functionality or personal privacy?
Moderator: Nadia Hasnaoui
Panelists: Truls Berg,Digital Insight, Ingvald Thuen, Steria og Lillian Røstad, DIFI

Annual General Meeting of itSMF Norge (Open to all) 

Aperitifs in the exhibition area. The Barista Café ITIL is open

Conference dinner, award presentations and entertainment in "Luftrommet"

Dancing and mingling

Midnight concert