ITIL V2 Business Perspective: The IS View on Delivering Services to Business

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. Issues covered in this book include business continuity management, partnerships and outsourcing, surviving change and transformation of business practices through radical change. ITIL Business Perspective provides advice and guidance to help IS personnel to understand how they can contribute to business objectives and how their roles and services can be better aligned and exploited to maximise that contribution.