David Cannon, VP, Consulting Director Serving Infrastructure & Operations Professionals

David serves Infrastructure & Operations Professionals. He is a leader in the fields of IT and service strategy and has led consulting practices for BMC Software and Hewlett-Packard. He is the coauthor of the ITIL 2007 service operation book and author of the ITIL 2011 
service strategy book. He is also a founder and past chairman of both itSMF South Africa and itSMF International and a past president of itSMF USA.

Previous Work Experience
Prior to joining Forrester, David led the IT service management (ITSM) practice of BMC Software Global Services and led the ITSM consulting practice at Hewlett-Packard. He has educated and consulted within a broad range of organizations in the private and public sectors over the past 20 years. He has consulted in virtually every area of IT management, but he specializes in the integration of business and technology management.

Education
David has degrees in industrial sociology and psychology from the University of South Africa and holds the ITIL Expert certificate. He is also a fellow of service management and double recipient of the itSMF Lifetime Achievement Award.