The IT Service Management Forum


itSMF confeference 2016

Call for papers – Service Management; Superheroes of the World (ENGLISH VERSION)



An invitation to present a paper at the itSMF Conference. Join us from 12 to 14 April for the ITIL festival at the Clarion Hotel Oslo Airport!

The world around us is changing. ITIL has become part of everyday life at Norwegian IT organisations. Parts of the Norwegian business community are currently undergoing restructuring, and an ever-increasing number of IT organisations are having to meet stricter levels of requirements when it comes to the delivery of cost-effective IT operations systems. By using the title ”SuperHeroes of the World”, we want to show you the superheroes you can call on to deliver cost-effective IT services!

As well as ”cost-effective IT services", we will also be focusing on how we as IT organisations can deliver positive user experiences in the field of Service Management. For this reason we are putting the spotlight on CX – methods, approaches and technologies in the field of Service Management. How can we in the IT community offer positive user experiences that give us a head start in a competitive global market? How can we provide positive service experiences?

In the face of greater demands for cost-effective IT products, large parts of Norwegian IT departments have now been outsourced – often to suppliers based in India. How do we control, measure and follow up IT products from many different outsourcers? How do we get to grips with cultural differences between companies and, finally, how do we measure our improvement? 

So we're looking for some success stories about how efficient operations have been achieved with the assistance of Service Management. Success stories about processes/interfaces, methods, mindsets and technologies will be most welcome.

At the 2016 conference we will naturally also make sure that you are fully updated on all the news in connection with the ITIL framework, LEAN, Cobit, DEVOPS and much, much more. So don't worry about missing out on professional refreshment in the field of Service Management!

We're particularly on the lookout for examples of users’ experiences. Our delegates don't just want to hear success stories, but also about projects that didn't go so well – as long as we can learn some lessons from them. Send us your suggestion today!

“We're not interested in theoretical presentations – we care about our delegates”.
The Norwegian itSMF Conference has become by far Scandinavia’s biggest meeting place for IT Service Management, and is a focus of international recognition and interest. We expect around 600 delegates to attend the conference, which will include plenum presentations, parallel sessions and workshops aimed at:

  • those of you just getting started with ITIL and IT Service Management
  • those of you looking to learn from the experience of others  
  • those of you seeking professional refreshers, greater understanding and inspiration
  • top management and IT services managers. 

The conference is targeted at: 

  • IT directors, managers and decision-makers at all levels
  • anyone with a specific role in the field of ITIL-based processes
  • quality control managers, IT project managers and personnel responsible for IT security
  • business leaders and key IT personnel
  • IT personnel in organisations offering in-house and/or external IT services.
  • anyone with an interest in the fields of ITIL and IT Service Management 

If you want to make a presentation at Scandinavia's biggest IT Service Management conference, send an e-mail to and include the following information: 

  • A biography of the speaker
  • The speaker’s contact information (address/e-mail/telephone no.)
  • The title of the presentation
  • The technical level of the presentation (basic or advanced knowledge of ITIL required) 
  • A 50-100 word summary of the presentation. Presentations may be scheduled for up to 40 minutes, including Q&A.  


Suggestions must reach us by 4 September 2015. The committee reserves the right to select suggestions considered most suitable within the framework of an integrated conference programme.

Speakers will be given a discount on their conference ticket.

If you have any questions, contact: Silje Endsjø, tel. (+47) 919 01 087 

Read more about our conferences and itSMF Norway at 

Send us your suggestions for presentations or speakers!
Help us find the best speakers! If you have attended an excellent presentation which you would like to see in the programme, send us an e-mail! 

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