How to work with Service Integration and Management (SIAM) and Business Relationship Management

Andrea Kis and Martin Goble, TCS

The SIAM Paradigm

• End to End (e2e) visibility of services
• Strong governance of IT
• Support for major business transformations
• Service flexibility
• Plug and play sourcing
• Free the retained organisation from fire fighting
• Avoid the service being red whilst the reports say green

“One version of the truth and one throat to choke”

Service Integration – An Introduction 
Service Integration is the co-ordination of people, processes, tools & technology, data and governance across multiple suppliers, 
to ensure effective and efficient operations of the end-to-end service delivery to the business user