14:40 - 15:20

Agile ITSM, practical guidance​,
Dave Van Herpen, Sogeti
(Language: English)

Pragmatic implementation of Change Management in a US Health Care company
that is experiencing fundamental changes in the way that it does business, 
Debora Shockness and Derek Lonsdale
(Language: English)

People Change Management,
Thorsten Manthey, ITIL Expert & Change Champion
(Language: English)

Fremtidens IT-funksjon – en «service broker» og en «digital enabler»​,
Catherine Janson og , Gerd Mejlænder-Larsen, Devoteam
(Language: Norwegian)

Arbeidsprosesser i verdistrøm perspektiv,
Geir Breimo, Sykehuspartner
(Language: Norwegian)
Advanced

A Glimpse of the Knowledge-Centered Support (KCS) Difference​,
Rae Ann Bruno, Business Solutions Training
(Language: English)

Kl 14:40-15:00: Devoteam: 
”Sexy” features in ServiceNow presented by Devoteam Experts
Claus Karlsen, ITSM rådgiver fra Devoteam

Kl 15:00-15:20:ServiceNow:
Everything as a Service
Sebastian Kliber, ServiceNow