13.00-13.40
Process
Norden 1-3
How to fit Lean into the CSI framework,
Reni Friis,
BlueHat Aps
(Language: English)
Cases
Europa 2b
Hva koster en tjeneste?,
Jon R Johansen,
Nasjonalt folkehelseinstitutt
(Language: Norwegian)
Basic
People
Skandinavia 2
The basis for success: Relationships and communication,
Colin Rudd, ITEMS Ltd
(Language: English)
Sourcing
Europa 3A
Pris for initiativ i 2013 – hva burde vi gjort annenledes,
Vidar Gamlem, Datametrix og Tom Lien, Prosesshuset,
Intermediate
(Language: Norwegian)
Strategy and Management
Skandinavia 1
Basic Change Management:
A practical multi-phase approach,
Greg Sanker,
ITSM Transition
(Language: English)
Advanced
Europa 2A
I.T. Knows Nothing,
Jason Frye, Vice President and CTO for ITSM at BMC
(Language: English)
Erfaringer fra våre samarbeidspartnere
Hvert foredrag varer i 20 minutter
Europa 3b
Kl 13:00-13:20: Pureservice
ITIL i praksis på servicedesken
Pål Nome – Adm dir i Syscom AS
Kl 13:20-13:40:Syscom
Bring IT to life, hvordan skal IT avdelingen støtte digitalisering?
Leif Arne Brandsæter – Salgsdirektør i Syscom AS
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